Grandma Bohm (Great-Grandma Bohm to some) with Fred III, Vickie, and Dwight in the fall of 1990. The photograph was taken in Grandma's apartment at Harvard Place on Capital Hill in Seattle.
For the full message, watch the entire video. The message is, of course, listening properly and starting at the right end of a problem or issue. The "end" may, in fact, be the beginning.